Turn scattered company knowledge into answers you can trust.
Your organization’s knowledge is trapped across files, servers, and hundreds of apps. Swifbit unifies it into one intelligent layer — every answer instant, cited, and grounded in your own sources. Self-hosted, on any AI model.
Annual renewals are refundable pro-rata within 14 days of the invoice. After that, unused months convert to account credit.
Knowledge sprawl is real
The average enterprise runs 250+ SaaS apps.
Your answers are buried across all of them. Swifbit connects to every tool your teams already use — and unifies them into one source of truth.
How it works
From scattered sources to trusted answers.
Three steps to turn the knowledge buried across your tools into governed, cited answers your whole organization can rely on.
Connect your sources
Install connectors for helpdesks, wikis, drives, CRM, email, and code. Swifbit syncs them into one knowledge layer and keeps it current — with per-source health and sync history.
Govern access & quality
Scope sources to teams, set review states, and manage members and sessions. Permissions are enforced inside retrieval, and low-confidence answers surface the gaps to fix.
Ask & Assist
Your team asks questions and gets cited, confidence-rated answers — or drafts ready-to-send replies from approved knowledge. Every action is captured in the audit trail.
The platform
One knowledge layer for your entire organization.
Swifbit connects every source of truth, understands it, and delivers answers your teams can act on with confidence — grounded, current, and traceable to the source.
Every answer, grounded in your sources
No hallucinations, no guessing. Each response is generated from your own content and carries citations back to the exact source and passage.
The Business plan includes a 99.99% uptime commitment, backed by the service level agreement.
Unified connectors
Help desk, docs, CRM, email, files and wikis — synced continuously into one layer.
Agent Assist
Paste any ticket and get a cited, on-tone draft reply — with markers for anything that still needs confirming.
Instant semantic search
Hybrid meaning + keyword search across every source, with ranked evidence snippets and zero AI latency.
Evidence on demand
Open the glass box on any answer: the exact retrieved passages and relevance scores behind each citation.
Knowledge health & gaps
A live 0–100 health score plus a ranked queue of unanswered questions — so your knowledge base improves every week.
Team insights & briefings
Trending questions, most-cited documents, adoption metrics, and an AI-written weekly briefing.
Any AI model
Bring your own — local Ollama, an OpenAI-compatible API, or Vertex AI. Swap anytime.
Why Swifbit
Enterprise intelligence your team can trust.
Swifbit starts with secure, permission-aware knowledge — then turns it into answers and drafts your teams can cite, verify, and audit. Every result is grounded in sources you control, on infrastructure you own.
Evidence before eloquence
Answers are limited to approved, accessible knowledge and carry citations plus confidence. Missing evidence becomes a visible gap — never a confident invention.
Answer and action in one system
Ask helps people find the right answer; Assist turns the same governed evidence into a ready-to-send reply, marking anything that still needs confirmation.
Permissions inside retrieval
Team-scoped source access is enforced in search, citations, and AI context — not merely hidden in the UI. People only ever see what they are allowed to.
A knowledge-quality flywheel
Low-confidence answers, negative feedback, stale sources, and sync failures become operational signals your admins can act on to improve coverage.
Portable, self-hosted runtime
Runs on any VM or container platform inside your perimeter, with connectors isolated in their own processes and credentials encrypted at rest.
Model & infrastructure independence
Use local models, an OpenAI-compatible provider, or Vertex AI — without moving your knowledge into a vendor-controlled SaaS you cannot audit.
The Swifbit guarantee
Answers you can defend — grounded, permission-aware, and auditable.
Solutions
What we solve.
Knowledge problems quietly cost every support org time, consistency, and trust. Swifbit fixes the root cause — not the symptoms.
Knowledge is scattered
Answers live across a dozen tools no one can search at once. Finding the truth takes forever.
Answers are inconsistent
Different agents give different answers to the same question — eroding customer trust.
Onboarding is slow
New hires take months to become productive because context is locked in people’s heads.
Expertise walks out the door
When experienced people leave, hard-won institutional knowledge leaves with them.
Who benefits
Built for the teams on the front line.
One knowledge layer, tailored to how each team works — with role-aware answers and permissions.
Customer Support
Resolve tickets faster with cited answers and deflect repetitive questions automatically.
Sales
Instant, accurate answers on pricing, security, and product — no waiting on internal experts.
IT & Internal Help
A self-serve help desk for employees, grounded in your policies and runbooks.
Customer Success
Onboard and guide accounts with consistent, up-to-date knowledge across the team.
Industries
Deep context for your industry.
Every sector has its own knowledge, constraints, and stakes. Swifbit adapts to yours.
SaaS & Technology
Pain point
Product changes weekly; docs and tickets never keep up.
With Swifbit
Always-current answers synced from docs, changelogs, and past tickets.
Financial Services
Pain point
Strict compliance means every answer must be accurate and auditable.
With Swifbit
Cited, traceable responses — self-hosted to satisfy data-residency rules.
Healthcare
Pain point
Sensitive data can’t touch third-party AI clouds.
With Swifbit
Fully on-prem deployment with role-based access and full audit trails.
E-commerce & Retail
Pain point
Seasonal spikes overwhelm support with repetitive questions.
With Swifbit
Deflect common queries and arm agents with instant policy answers.
Telecom
Pain point
Complex plans and configs slow down every support call.
With Swifbit
Guided, cited resolutions that cut handle time across tiers.
Manufacturing
Pain point
Critical know-how lives in PDFs, spreadsheets, and veterans’ heads.
With Swifbit
Turn manuals and tribal knowledge into searchable, reliable answers.
Security & Compliance
Secure by architecture. Compliant by design.
Because Swifbit runs entirely inside your infrastructure, you keep full control of your data and the controls auditors care about. The platform gives you the building blocks to meet your obligations — you own the deployment, the data, and the models.
Data residency & sovereignty
Deploy inside your own cloud, region, or data center. Knowledge, embeddings, and models stay within your perimeter — nothing is sent to a third-party AI cloud.
Access governance
Role-based access and team-scoped sources are enforced server-side across search, citations, and AI context — so people only ever see what they are cleared to.
Data protection
TLS in transit and authenticated encryption for AI and connector credentials at rest. Secrets are masked in every response and never returned to the browser.
Private by default
Your content is never used to train anyone’s models. Run fully local models via Ollama, or bring your own key for an OpenAI-compatible or Vertex endpoint.
Accountability & audit
A complete, timestamped audit trail across members, teams, connectors, sources, documents, and security events gives you end-to-end traceability.
Session & account controls
Revocable sessions, sign-out-everywhere, login throttling, account lockout, and last-administrator protection keep access under your control.
Built to support your compliance program
Self-hosting, encryption, access control, and audit trails give you the technical controls to support frameworks such as:
FAQ
Questions, answered.
Everything you need to know about deploying Swifbit. Still curious? A demo is the fastest way to see it on your own knowledge.
Yes. Swifbit deploys entirely inside your own infrastructure — cloud or on-prem. Your documents, embeddings, and models never leave your perimeter, so you keep complete control of your data.
Any. Run local open-weight models through Ollama, point Swifbit at any OpenAI-compatible API, or use Vertex AI. You can switch models at any time without re-ingesting your knowledge.
Anywhere. Swifbit is a standard Docker container plus PostgreSQL, so it runs on any Linux VM (AWS, DigitalOcean, Hetzner, Azure) or container platform (Cloud Run, ECS, Fly.io, Render, Kubernetes). It is not tied to any single cloud.
Every answer is generated only from your connected sources and returned with citations to the exact document and passage. If the knowledge isn’t there, Swifbit says so instead of guessing.
Help desks, documentation, wikis, CRMs, email, file stores, and databases. Connectors sync continuously so answers stay current as your knowledge changes.
Team-based permissions are enforced inside retrieval, so people only ever see answers drawn from sources their team is allowed to view. Sessions can be revoked on demand, credentials are encrypted at rest, and every change is logged for full auditability.
Most teams are live within days. Because onboarding is high-touch, we deploy alongside your team, connect your first sources, and tune the experience together.
Get started
See Swifbit on your own knowledge.
Swifbit is a closed platform — we onboard every team personally. Request a demo and we’ll show you exactly how it works with your sources.