Platform
Search & Insights
Beyond answering questions, Swifbit helps you find evidence instantly and understand how knowledge flows through your organization — so the knowledge base gets better every week.
Instant Search
Search uses the same hybrid retrieval engine as Ask — semantic similarity fused with keyword matching — but returns ranked evidence directly, with zero AI latency:
- Evidence snippets with your query terms highlighted
- A relevance meter per result, scored against the best match
- Source connector, name, and last-updated stamp on every result
- A one-click handoff that carries your query into Ask for a synthesized answer
Team Insights
The Insights page shows where knowledge actually flows: what your team asks most (over the trailing 30 days), which documents are cited most, citations by source, and — for administrators — the most active members. Every row is clickable: trending questions open in Ask, cited documents open in the knowledge library.
Knowledge Health Score
The Overview leads with a weighted 0–100 score that summarizes the operational health of your knowledge base:
- Index coverage — the share of content chunks with embeddings (35%)
- Sync health — sources without errors (25%)
- Reviewed — documents in the approved state (20%)
- Freshness — sources synced within the last seven days (20%)
Knowledge gaps queue
Every low-evidence answer and every thumbs-down becomes a signal. The gaps queue groups repeated questions, ranks them by how often they are hit, and links each gap to the conversation where it happened — turning “the AI didn’t know” into a prioritized work queue for your documentation team.
Weekly briefing
The Overview opens with a short AI-written digest of the week: new and updated documents, question volume, gaps, and negative feedback. It is generated from real workspace statistics only — never invented — and cached once per day.
Guided tour
A spotlight tour walks new users through every surface of the app. It starts automatically on first visit, can be skipped at any point, and can be restarted anytime from the help button in the sidebar.