Documentation

Documentation

Swifbit documentation

Swifbit connects the knowledge scattered across your files, helpdesks, wikis, CRM, and email into one secure, self-hosted platform that answers questions with cited sources — for support, sales, and every team in between.

This documentation covers everything you need to install, configure, deploy, and administer Swifbit. If you are evaluating for the first time, start with the Quickstart.

What Swifbit does

  • Ask — chat with your organizational memory. Every answer cites its sources and carries a confidence rating. No evidence means no invented answer.
  • Assist — paste an incoming message and get a reply drafted only from approved knowledge, with markers for anything that still needs confirmation.
  • Knowledge — every imported document is visible, editable, versioned, and gated by review states.
  • Connectors — versioned packages that sync helpdesks, wikis, drives, and email into the knowledge layer.
  • Administration — teams and access control, member lifecycle, audit trails, and an organization-wide control center.

Design principles

  • Evidence before eloquence — retrieval is limited to approved, accessible knowledge; missing evidence becomes a visible gap rather than a plausible invention.
  • Permissions inside retrieval — team-based source access is enforced in search, citations, and AI context, not just hidden in the UI.
  • Self-hosted and model-agnostic — your infrastructure, your models, your data. Runs with local Ollama, any OpenAI-compatible endpoint, or Vertex AI.
Swifbit runs on any VM or container platform — it is not tied to a single cloud. See Deploy anywhere.

Licensing & access

Swifbit is commercial software licensed per organization. The source repository and release bundles are private and provided to licensed customers and evaluation teams, and deployments are activated with a license key issued at purchase. To start an evaluation, request a demo; for purchasing and repository access, use the contact form or email [email protected]. Full details in Access & licensing.