Documentation

Platform

Knowledge

The knowledge layer is the single source of truth behind every answer. Documents imported from connectors — or authored directly — are fully manageable.

Documents

  • Browse and search every imported document in one place
  • Edit content in a Markdown editor with live preview
  • Apply tags and labels to organize and filter knowledge

Versioning

Every edit creates a new version. You can compare versions with a diff view and restore any previous version, giving you a complete history of how a document changed and who changed it.

Review states

Documents carry a review state so teams can distinguish trusted, approved knowledge from drafts or content that still needs attention. Review states feed into the administrative knowledge-quality signals.

Document intelligence

Every document carries two AI-powered aids. Summarize with AI produces a TL;DR and key bullet points generated only from the document itself — useful for long SOPs and policies. Related documents lists the most semantically similar documents in your accessible knowledge, ranked by embedding similarity, so adjacent policies and procedures are always one click away.

Citations

Because answers cite the exact documents they draw from, knowledge quality is directly observable: low-confidence answers and unanswered questions surface the gaps worth filling.